Instant Valuation


What do our buyers and vendors say about us?


 Dear Mark & Team

We knew we made the right choice in asking ‘Mark Smith’ to sell our bungalow. From the moment the call was made for a valuation and right up to completion., Mark Smith and his team were there all the way. They constantly kept in touch by phone calls/letters. We lived 2 hours away from the place we were selling. They completely took control for us otherwise I’m not sure how we would have coped.

A special mention to Jeanette who absolutely went beyond the call of duty. Thank you so much Jeanette for all you help with the charities, gardener and everything else you helped us with. We don’t know what we would have done without you.

Thank you all for being so caring and considerate, you truly are an amazing company.

Best Wishes
The McCleave Family
June 2018





From Mrs J McCleave

To All The Team at Mark Smith Estate Agents


We have moved a number of times over the years, but we have never had the good fortune to have the service of an Estate Agents like yours. 

Everyone in your team played their part in making the process run smoothly. We can't thank you enough for the care and consideration we received. 

It reallly felt like everyone was a big family.


So thank you all.

Best Wishes

Andy & Kadie - January 2018

Morning Mark,


I am taking the time to let you know how impressed I am with the service provided by your employee Nikki Spiller.

 Having bought and sold many properties I put a lot of emphasis on good communication and was very pleased that Nikki would update me thoroughly and regularly out of hours if necessary. I certainly felt she was looking after my interests and was providing a great level of support at all times.

 At the time of my sale I had already discussed proceeding with an alternative agency but it was Nikki that convinced me to let her have the opportunity to sell the house.


I am very glad I did.


Please pass on my appreciation to Nikki. She is a credit to your agency.




Doug Dowling – December 2017

What can we say but from start to finish of this crazy process of buying and selling a property Mark Smith and his team were there every step of the way. Interesting that when the going got tough (and it did on a couple of occasions) the staff were there for us. A special mention must be made of Nikki because when there was a particular blip she knew just what support to provide. As an ex-counsellor I even recognised her technique. Nikki it worked so thank you.

We would have no hesitation is recommending your services, however, you will now need to open up on the Isle of Wight.

With very best wishes.

Barbara and Peter Stock – December 2017

To every member of the team:

Thank you so much for all your endeavours on our behalf. You all went beyond the call of duty. We appreciate everything.

Thank you Ann & Bob Sayer 

Ann and Bob Sayers - Nov 19

Dear Nikki and all the team

Thank you so much for working your magic and selling my beloved home in the Bridge Approach. You have been so kind and indeed patient in this funny old market !! and always been so lovely. 

Many thanks Janet xx

Janet - July 19

We were very satisfied with the support you offered us throughout the process of moving home. Having been recommended by a family member we were not disappointed. It was a difficult climate in which to sell a house, but with determination, you managed to find the right people for us, and thrown into the bargain you found us an ideal place to make our new home. We are now thoroughly enjoying putting a stamp on the new place. Many thanks to you.

Tina Carter

We can't recommend Mark and Michelle enough – having successfully sold our sixth house for us 2 years ago we were very keen to ensure that we tracked them down to sell our seventh, which we have just successfully completed on. Moving house is doubtless a very stressful time (we should know!) but Mark and Michelle build a great rapport with you and give you peace of mind that they have everything in hand. They are able to balance their professionalism with both excellent communication and approachability. To cap it all we have now (finally) bought our dream house...through Mark finding us a property in combination with selling one!

Debbie and David Pay

I first met Mark and Michelle about two years ago, they helped me sell my previous property, and they also helped me find and the property I'm now living in.
Moving can be a very stressful process, especially when problems arise, but I found Mark and Michelle to be very proactive, they always kept me informed of what was happening and acted quickly to resolve any issues that arose to ensure there were no hold-ups in the chain.
Mark and Michelle provide a personnel service from start to finish, with them you always know exactly where you stand.
If I move again, I would definitely use Mark and Michelle, they provide the full package, and are there for you every step of the way, with them in charge you cannot go wrong, they help to take the STRESS out of moving, when you are considering moving give Mark and Michelle a ring, or pop in for a chat, you will not be disappointed. Thank you for your support and help.


I am writing to say how happy I am with Michelle and Mark. They are truly approachable, professional and efficient.
I received valuations from two agents for my mother's bungalow in Tankerton and decided to give Mark Smith the instruction. I work for a small, independent estate agent in Folkestone and I felt that they could offer the same personal service.
This was a distressing sale as my mother had recently died. Mark and Michelle were sensitive to my situation. They prepared superb particulars and set up the EPC and floor plan immediately at a very reasonable price. They found 10 prospective purchasers and discussed their eligibility with me. The bungalow received a full price offer on the first viewing because of this selection process.
From viewing to completion it was just five weeks and three days which, in the present market, is amazing.
Mark Smith has excellent high street presence and their marketing is extensive. I would recommend this husband and wife team with their experience and friendly manner.

Karen Strawson

At last it's all done - never again!!!!!
You found a buyer for our old property very quickly, and although it seems to have taken some time to all go through, I know it could have been a lot worse, and on reflection it has been relatively pain free!
You have never been too busy to answer our questions and give advice regarding the sale, and you were also helpful with information about our new purchase (even though this was done through another agent).
We have found you more approachable and friendly than the larger agencies and wish you all success for the future of your business in Whitstable.

Mr. & Mrs. G Drake

I thought I would write and say a big thank you for all your efforts in regards to my late mother’s house.
As you are aware, the house was originally with another estate agent from March of this year, in mid August of this year the house was still on the market. It was shortly after this time that we handed the house over to you, and you found a buyer within the first week.
This was a huge relief to both myself and my family in what had been a very stressful and emotional time for us all.
Thank you once again for keeping us informed at all times. I would recommend your services to anyone.

Sam Dixon

Here are our thoughts and feeling on the complete service you provided for us:
Previously unsuccessful in trying to sell our house several times, a new Estate Agent Mark Smith had been recommended to us, so we decided to give them a try. We never looked back.
Mark and Michelle were professional, knowledgeable and confident, and stated from the start "We'll sell this house", advising that we might possibly move into our new place before Christmas. This was very late Summer/Autumn and we're pleased to say, they did indeed sell it very quickly, and did everything to get us moved into our dream house before Christmas! We were overjoyed!
Mark and Michelle are the most enthusiastic, driven, hardworking and professional Estate Agents we've ever dealt with, and being cared for by an honest, friendly, and genuinely lovely couple made us feel very reassured and looked after.
It was a pleasure to deal with them which is why we will keep in touch and have no hesitation in recommending them wholeheartedly.

Andrew & Tracey Morsman

I just wanted to say a huge thank you for helping us buy our house.
You were so refreshing from other mainstream agents, keeping us informed all the way through so we knew exactly what was going on, also speaking to the owners instead of many different staff was great & made the experience very personal.
It was a very enjoyable process, which is often very stressful without the personal touches that your agency gives.
Thank you so much.

Jodie & Luca Cappelletti

Many thanks for the efficient, courteous and highly professional service you provided in the successful sale of our property. We would have no hesitation in recommending your Company.
With the very best wishes for the future.

Martin Lammas & Andy Brettell

I had been looking for a flat for my soon for a while - was put off by the aggressive hard sell technique of other agents.
Then I went into Mark Smith - Mark and Michelle are a breath of fresh air to the estate agent business - they are a charming couple who know their business inside out - they both know Whitstable and surrounding areas very well. Totally professional in all they do.
They found the ideal flat for my son without bombarding me with phone calls and emails, and the entire process from viewing to completion only took just under 8 weeks - totally stress free.
I cannot recommend this family run estate agent highly enough - when the time comes for me to downsize - I will be heading directly to Mark Smith to both sell my house and find me just what I am looking for - and I know I will be in good hands and the stress of both selling and buying another property will not be so stressful.

S Deakin

I should like to take this opportunity to thank you for all your help with the sale of the above property. I particularly want to thank you for dealing with the viewings etc. personally as the property was empty and I do not live nearby.
It makes a nice change nowadays to know that you dealt with the sale personally and I appreciate the fact that you always took the trouble to contact me and keep me informed of the progress.
Many thanks once again and I wish you and your company success in the future.

P. Garland

We wish to thank you for all the effort you put into helping us purchase the property we had been looking for so long in Whitstable.
Whereas the other agents sent us from pillar to post, to properties that were not what we we’re looking for. You Mark, sat us down and listened and came up with what we had told you. You were professional, knowledgeable, friendly and kind. Your service was really first class.
Thank you once again.

William & Loraine

We found Mark Smith Estate Agents and his team very professional in putting together a profile of the property. He got plenty of potential buyers interested, he was very helpful and always willing to answer any questions and always kept us up to date with the progress.
Thank you for your help. You give Estate Agents a good name!

John White

Thank you both so much. Michelle – if it hadn’t been for you with your contacts and your insight, we would have never known about Hawk Close!
I’m so glad I called that day! Buying through you has been stress free and it’s been great dealing with such professional agents.
You give Estate Agents a good name!

Ade & Carrie Conroy

Mark and the team provided the sort of personal attention to detail and communication that I love.
They made the whole process as stress free as I could have hoped for and can thoroughly recommend Mark Smith Estate Agents to buyers and sellers alike.
I know who I will come to when we look to move next!

Martin D

We just wanted to say a big thank you. We are settling in very nicely to Woodlawn Street, making friends with all our neighbours.
We are loving our new home. Thank you for helping us make our dream a reality!!

Girish, Isabelle & Mylo

To you all

We just wanted to say a very BIG THANK YOU for all your support and patience over the past 17 months.

You've all been so friendly, caring and professional. And we wish you all the very best in your new venture. You deserve every success

Linda & Mike O'Connor

Linda and Mike O'Connor - June 19

Mark & Michelle gave an extremely personal and caring service when I was recently trying to move my Mum and Dad up to Seasalter to be nearer to me.
Their chain was long and difficult but Mark was constantly checking its progress and trying to smooth the problems on the way.
Despite the extremely traumatic time of my Father dying during the negotiations and my Mother being ill, exchange did take place and 5 days later I moved my Mum up here.
3 months later, she is now happy and well, loves her new bungalow and garden and cannot thank her agents enough for all their help and reassurance!

Sylvia Gregson

Dear Nikki and team

A quick note to thank you for the excellent job you did in selling our house and seeing it through to completion.

Most importantly, of course, you managed to keep Angela calm (most of the time) and de-stressed - not the easiest of tasks !!

All the very best and "good luck" with the new venture and no doubt we will do it all again before long !

Richard & Angela

Richard and Angela - July 19

Mark Smith Estate Agents were fantastic during our last move. They kept us informed of everything that was going on, alerted us to potential problems and acted very professionally throughout.
We found them friendly, approachable and always at the end of a phone when we needed to talk things through with them.
We were so impressed we’ll certainly use them again!

Andree le May

Before I leave I want to thank you for the exemplary service your agency has given me.
You picked the right clients to come and view – no time wasters. Found me a buyer in super-fast time and from start to finish have offered wise advice and help whenever I asked for it.
It’s been a real pleasure and I’m delighted when I see MARK SMITH – SOLD boards all over the place.
Well deserved. You’ve worked so hard and accomplished so much in just one year. Long may you prosper. Grateful thanks

Muriel Marshall

Thank you so much for all your help in selling my house. You don't just do your job very well but you provide a service to the community.
It's so refreshing to deal with someone who goes "the extra mile" in getting everything moving as quickly as possible and giving reassurance whenever it's needed.
Thanks again.

Anne Docherty

To Nikki and the team

I would like to convey my thanks to you on helping me past the finsh line on the sale of my house.

You are the consumate professional, truthful, knowledgeable, congenial and superb under pressure.

As far as Estate Agents go, you are in a league of your own, always willing to go the extra mile.

I will highly recommend you to any of my friends looking to buy or sell in the Whitstable and surrounding areas.

Wish you all the luck with your business 

Yours truly

Martin Maguire

Martin Maguire - July 19

We would like to say a huge thank you to Mark, Michelle and the team for making our move to Whitstable such a pleasant and pain-free experience.
Everyone at Mark Smith Estate Agents were incredibly friendly and efficient and kept us informed and up to date with all that was happening throughout the process.
This was a complete contrast to past experiences we have had with estate agents and we can’t recommend Mark Smith Estate Agents highly enough!
We will definitely use them again when (if) we move in the future.

Louise and Tom

If you have a property to “buy, let or sell” and you don’t know quite where to go.
Step inside and chat to Mark and Michelle, read all the reviews that are on show.
So many viewings in the first two weeks! and my head in a dizzy “daze”.
When a phone call came unexpectedly "SOLD" in just 11 days.
So this is my recommendation to Mark & Michelle Smith and their crew.
Efficient, friendly and on the “mark” with whatever you wish them to do!

Margaret Green

We would like to thank you for all the work and effort your agency did to sell our property.
At all times your communication was excellent. We were always kept informed about viewings and the progress of our sale.
Someone was always available in person to answer any questions or queries.
Unlike some of the larger agencies we always felt your service had a very personal feel.
We wish Mark Smith Estate Agents all the very best for the future. We would certainly recommend you to anyone.
Thank you once again for your service.

Lesley and Lawrie Potter

We are a company that rely on estate agents to primarily sell our retirement clients property, we only hope that the agents we use are proactive, enthusiastic and most importantly polite and respectful.
Mark Smith estate agents have been all of those things and more. A friendly family run business with such a vast amount of knowledge for the area leave us feeling safe and secure in knowing that our clients will be well looked after and receive a ‘Rolls Royce’ service.
We thank them and wish them the best of luck for a successful future.

Nikki Smith - The New Homes Group

I just wanted to write to say thank you and your staff for making my recent move such a warm, friendly and stress-free experience!
Not having moved for 34 years, it was a very daunting prospect but you all made it so easy and relaxed. Nothing was too much trouble and all my queries were dealt with speedily and calmly.
I have no hesitation in recommending you to anyone ales thinking about buying/selling.
Your kind, caring and patient approach plus attention to detail was faultless and you made me feel very welcome with all my constant queries and always had time to listen and advise.

Sheila Holness

We wish to thank you for your excellent services in selling our property recently. Whilst professional in every way, your assistance was most knowledgeable and, as the sale progressed, we knew we would get a quick response from you or your staff to any queries or difficulties we were experiencing.
Without hesitation, we would recommend your Estate Agency to anyone requiring selling or buying a property in the future. It is rare to find such dedicated people these days.

Irene M. Bond

Great service, a real family feeling and you are made to feel like an important individual rather than just a number.
I can honestly say they all did everything in their power to make what is inevitably an incredibly stressful time go with as much smoothness as they could!
Don't plan to move again anytime soon as we have our dream house but if I did I would only use this team. Would not hesitate to recommend to anyone.

Jackie Gibson

Thank you to everyone at Mark Smith estate agents who took care of the sale of our home. After living there for 17 years we wanted an agent to personally take care of everything for us. Especially thanks to Mark & Terry who guided & helped us through the legal side of everything & helped us progress our sale to completion.
You went the extra mile to make sure everything went through as soon as possible & thank you all for your time & patience with us.
We wish you all success in the future & would always recommend you.
All the best.

Andreas & Elli

Just a brief note to say “thank you” to Mark and all the team at the Whitstable office.
I have really appreciated the friendly, but extremely professional service you have provided in the sale of my Mother’s property.
Your sound and reliable advice and thorough handling of the sale ensured the property was well marketed and a suitable buyer quickly found. And being kept in touch with all developments helped to make the whole process relatively stress-free.
It was refreshing to find someone who manages to provide efficient but ‘old fashioned’ service standards and I will have no hesitation in recommending you to anyone thinking about buying or selling.

Phil Nutten

After a disappointing experience with another agent, we were delighted with the personal service given to us by the Mark Smith Agency. They went out of their way to help us in a very fair an efficient way. We certainly felt that they had our interests at heart at all times. They managed to market and sell our house in quick time so that we were still able to purchase the property that we had set our hearts on.
I would fully recommend the friendly and efficient service, making us feel that we, as customers, were important to them.
Thank you Mark Smith Team

Adrian and Marilyn Golding

To Mark and Staff
Many thanks for your hard work and patience in dealing with my father’s property. A highly emotional time for me, but hopefully the new owner will be happy now that she has moved in.Kind
Regards and thanks again.

Della Stacey

Dear Mark, Michelle and the team.
Thank you so much for a wonderful professional service for selling our family home personally. I can’t imagine a more thoughtful, attentive team of people.
I wish you every success in the future and thank you for every single task you carried out on our behalf.

Cathy Groslin and Dave Green

Dear Mark and Michelle
Thank you so much for all the help you have given me in selling my bungalow. Being on my own, could have been very difficult, especially when it comes to forms being filled in. It was lovely that I could pop in and out at will and made so welcome when I needed advice or thought I had a problem. So grateful for all you have done.

Geraldine Crick

Dear Mark and Michelle
Everything is now complete and I’m delighted with the service you have provided.
My initial enquiry via Michelle was very encouraging and warm. Even though I decided to sell months later. Having had valuations from other agents, I felt comfortable that Mark Smith was my choice.
Your valuation and honesty about the potential price was much appreciated and very different from those views received from your competitors who dealt with my previous house sale.
Thank you so much and receive by best wishes to you and your team (and your dog).
Yours sincerely

Jan Marshall

Dear Nicky
I want to thank you for all your help in the process of selling my house. Your guidance and support was so welcome. These are the key points that I so welcomed in the selling process:
1. Initial assessment
2. Key advice on changes that could be made without severe financial implications
3. The photographs and clarity of descriptions supporting the photographs
4. Feedback that was given quickly and efficiently after every viewing – I never had to request this
5. Your understanding that for the seller it is frequently an emotional process
I felt that you achieved an excellent balance to what is essentially a ‘business transaction’ but is both a business transaction and an emotional transaction for the seller.
Moving house is not the easiest of processes particularly when you have not yet found the house of your dreams overseas!
Thank you also to the entire Mark Smith Team for all there guidance and assistance that I was given throughout the process of selling. Their advice and practice was always sound, measuring and valid. I wish you all continued success.

Mrs Elizabeth Roberts

The selling of a deceased parent’s property is always a difficult and upsetting situation, however, Mark and his team have been so sensitive, helpful and above all professional and proactive in dealing with this process.
Mark and Nikki, with whom we have dealt with, have been extremely understanding, professional and helpful at all times. The property was handled in such a way it made life easier for us all. Mark and Nikki found us a buyer very quickly and also recommended an excellent solicitor in the area to use (upon our request), making communication easy for all parties. It was always a pleasure popping into the office when required, as everyone is friendly and makes you feel at ease. We were kept informed at all times with the progression of the sale and our feelings were taken into account always.
This is how Estate Agents should be with an excellent friendly, family run, professional service.
Above all we would highly recommend Mark Smith Estate Agents.

Mr & Mrs Richardson & Mr & Mrs Kent

Dear All
Thank you so much for your intensive input in selling 28 Grimthorpe Ave.
If I hadn’t taken Marks advice I would still be “doing up” the bungalow ready for sale! Your advice was spot on. You reacted quickly to the initial visit and took beautiful photos that enhanced the property. All the staff at Mark Smiths are professional, polite, helpful, accommodating, and proactive also, something that is so important, happy and almost sunny, it was a pleasure to visit the office. (Even to see little Bambi!) They all knew the progress of the property, which made us feel so confident. Prospective buyers were quickly viewing and we were kept advised at each step, nothing was hidden, no lies or guess work to get us off the phone, they gave it straight! We were kept in touch all the time.
We chose Mark Smiths Estate Agency because it is a “one off”, a family feel, not a huge chain company like many others that have failed us in the past. They have a wonderful approach and are doing so much to improve the Estate Agency reputation. Thank you again

Jenny and Mark Stevens

The service and friendliness we received from Mark Smith Estate Agents was second to none. As you know we had a really horrible experience with another local estate agent and were slightly nervous about starting again with another agent. However you were all fantastic and couldn't have been more helpful. The whole team is amazing.
Basically thank you so, so much. We cannot recommend you highly enough. Best wishes and a big thank you to everyone.

Sally and Malcolm Cox

Dear Mark, Michelle and team,
Thank you for the friendly, professional service you offered. We felt that your team were very helpful and kept us in touch with what was happening throughout the process of selling our house.
We liked the fact that your team had a family feel to it. The people in the agency all knew us and were aware of what stage the sale was at. Everyone was willing to answer questions and the phone was answered quickly and people were quick to find out the answers to any queries we had. They did not mind us calling in the office.
At the beginning of the sale we were pleased that you advised us about price but did not put any pressure on us to pick a certain price. It was also very helpful to have you show buyers around the house for us, rather than us having to do that.
We appreciated the way you liaised with our buyer and our solicitors and took a lot of the stress out of the sale for us. We wish you all the best in the future.

Sally and Rudi

Dear Mark and Michelle
Everything is now complete and I’m delighted with the service you have provided.
My initial enquiry via Michelle was very encouraging and warm. Even though I decided to sell months later. Having had valuations from other agents, I felt comfortable that Mark Smith was my choice.
Your valuation and honesty about the potential price was much appreciated and very different from those views received from your competitors who dealt with my previous house sale.
Thank you so much and receive by best wishes to you and your team (and your dog).

Jan Marshall

After several attempts to relocate and being disappointed by other Estate Agents we turned once again to Mark Smith and they were able to help us smoothly through the process of selling our house and gave us encouragement to keep going with our plans to relocate.
Thank you Mark, Michelle and Team for all you have done. 'Simply the best'.
We would highly recommend you to anyone looking to buy or sell.

Mr and Mrs Burt

Instant Valuation