Happy New Year to Jeanette and all at Mark Smith Estate Agents
Thank you all so much for all your help and understanding with the sale of the property in Woodman Avenue. I'm really happy with the bungalow and looking forward to starting the improvement work very soon
John McDonnell - Jan 20
To All The Team at Mark Smith Estate Agents
We have moved a number of times over the years, but we have never had the good fortune to have the service of an Estate Agents like yours.
Everyone in your team played their part in making the process run smoothly. We can't thank you enough for the care and consideration we received.
It reallly felt like everyone was a big family.
So thank you all.
Andy & Kadie - January 2018
I am taking the time to let you know how impressed I am with the service provided by your employee Nikki Spiller.
Having bought and sold many properties I put a lot of emphasis on good communication and was very pleased that Nikki would update me thoroughly and regularly out of hours if necessary. I certainly felt she was looking after my interests and was providing a great level of support at all times.
At the time of my sale I had already discussed proceeding with an alternative agency but it was Nikki that convinced me to let her have the opportunity to sell the house.
I am very glad I did.
Please pass on my appreciation to Nikki. She is a credit to your agency.
Doug Dowling – December 2017
What can we say but from start to finish of this crazy process of buying and selling a property Mark Smith and his team were there every step of the way. Interesting that when the going got tough (and it did on a couple of occasions) the staff were there for us. A special mention must be made of Nikki because when there was a particular blip she knew just what support to provide. As an ex-counsellor I even recognised her technique. Nikki it worked so thank you.
We would have no hesitation is recommending your services, however, you will now need to open up on the Isle of Wight.
With very best wishes.
Barbara and Peter Stock – December 2017
To every member of the team:
Thank you so much for all your endeavours on our behalf. You all went beyond the call of duty. We appreciate everything.
Ann and Bob Sayer - Nov 19
Dear Nikki and all the team
Thank you so much for working your magic and selling my beloved home in the Bridge Approach. You have been so kind and indeed patient in this funny old market !! and always been so lovely.
Many thanks Janet xx
Janet - July 19
We were very satisfied with the support you offered us throughout the process of moving home. Having been recommended by a family member we were not disappointed. It was a difficult climate in which to sell a house, but with determination, you managed to find the right people for us, and thrown into the bargain you found us an ideal place to make our new home. We are now thoroughly enjoying putting a stamp on the new place. Many thanks to you.
At last it's all done - never again!!!!!
You found a buyer for our old property very quickly, and although it seems to have taken some time to all go through, I know it could have been a lot worse, and on reflection it has been relatively pain free!
You have never been too busy to answer our questions and give advice regarding the sale, and you were also helpful with information about our new purchase (even though this was done through another agent).
We have found you more approachable and friendly than the larger agencies and wish you all success for the future of your business in Whitstable.
Mr. & Mrs. G Drake
I thought I would write and say a big thank you for all your efforts in regards to my late mother’s house.
As you are aware, the house was originally with another estate agent from March of this year, in mid August of this year the house was still on the market. It was shortly after this time that we handed the house over to you, and you found a buyer within the first week.
This was a huge relief to both myself and my family in what had been a very stressful and emotional time for us all.
Thank you once again for keeping us informed at all times. I would recommend your services to anyone.
I just wanted to say a huge thank you for helping us buy our house.
You were so refreshing from other mainstream agents, keeping us informed all the way through so we knew exactly what was going on, also speaking to the owners instead of many different staff was great & made the experience very personal.
It was a very enjoyable process, which is often very stressful without the personal touches that your agency gives.
Thank you so much.
Jodie & Luca Cappelletti
Many thanks for the efficient, courteous and highly professional service you provided in the successful sale of our property. We would have no hesitation in recommending your Company.
With the very best wishes for the future.
Martin Lammas & Andy Brettell
I should like to take this opportunity to thank you for all your help with the sale of the above property. I particularly want to thank you for dealing with the viewings etc. personally as the property was empty and I do not live nearby.
It makes a nice change nowadays to know that you dealt with the sale personally and I appreciate the fact that you always took the trouble to contact me and keep me informed of the progress.
Many thanks once again and I wish you and your company success in the future.
To you all
We just wanted to say a very BIG THANK YOU for all your support and patience over the past 17 months.
You've all been so friendly, caring and professional. And we wish you all the very best in your new venture. You deserve every success
Linda and Mike O'Connor - June 19
Dear Nikki and team
A quick note to thank you for the excellent job you did in selling our house and seeing it through to completion.
Most importantly, of course, you managed to keep Angela calm (most of the time) and de-stressed - not the easiest of tasks !!
All the very best and "good luck" with the new venture and no doubt we will do it all again before long !
Richard and Angela - July 19
Thank you so much for all your help in selling my house. You don't just do your job very well but you provide a service to the community.
It's so refreshing to deal with someone who goes "the extra mile" in getting everything moving as quickly as possible and giving reassurance whenever it's needed.
To Nikki and the team
I would like to convey my thanks to you on helping me past the finsh line on the sale of my house.
You are the consumate professional, truthful, knowledgeable, congenial and superb under pressure.
As far as Estate Agents go, you are in a league of your own, always willing to go the extra mile.
I will highly recommend you to any of my friends looking to buy or sell in the Whitstable and surrounding areas.
Wish you all the luck with your business
Martin Maguire - July 19
We would like to thank you for all the work and effort your agency did to sell our property.
At all times your communication was excellent. We were always kept informed about viewings and the progress of our sale.
Someone was always available in person to answer any questions or queries.
Unlike some of the larger agencies we always felt your service had a very personal feel.
We wish Mark Smith Estate Agents all the very best for the future. We would certainly recommend you to anyone.
Thank you once again for your service.
Lesley and Lawrie Potter
We are a company that rely on estate agents to primarily sell our retirement clients property, we only hope that the agents we use are proactive, enthusiastic and most importantly polite and respectful.
Mark Smith Estate Agents have been all of those things and more. A friendly business with such a vast amount of knowledge for the area leaves us feeling safe and secure in knowing that our clients will be well looked after and receive a ‘Rolls Royce’ service.
We thank them and wish them the best of luck for a successful future.
Nikki Smith - The New Homes Group
I just wanted to write to say thank you and your staff for making my recent move such a warm, friendly and stress-free experience!
Not having moved for 34 years, it was a very daunting prospect but you all made it so easy and relaxed. Nothing was too much trouble and all my queries were dealt with speedily and calmly.
I have no hesitation in recommending you to anyone ales thinking about buying/selling.
Your kind, caring and patient approach plus attention to detail was faultless and you made me feel very welcome with all my constant queries and always had time to listen and advise.
We wish to thank you for your excellent services in selling our property recently. Whilst professional in every way, your assistance was most knowledgeable and, as the sale progressed, we knew we would get a quick response from you or your staff to any queries or difficulties we were experiencing.
Without hesitation, we would recommend your Estate Agency to anyone requiring selling or buying a property in the future. It is rare to find such dedicated people these days.
Irene M. Bond
Great service, a real family feeling and you are made to feel like an important individual rather than just a number.
I can honestly say they all did everything in their power to make what is inevitably an incredibly stressful time go with as much smoothness as they could!
Don't plan to move again anytime soon as we have our dream house but if I did I would only use this team. Would not hesitate to recommend to anyone.
After a disappointing experience with another agent, we were delighted with the personal service given to us by the Mark Smith Agency. They went out of their way to help us in a very fair an efficient way. We certainly felt that they had our interests at heart at all times. They managed to market and sell our house in quick time so that we were still able to purchase the property that we had set our hearts on.
I would fully recommend the friendly and efficient service, making us feel that we, as customers, were important to them.
Thank you Mark Smith Team
Adrian and Marilyn Golding
I want to thank you for all your help in the process of selling my house. Your guidance and support was so welcome. These are the key points that I so welcomed in the selling process:
1. Initial assessment
2. Key advice on changes that could be made without severe financial implications
3. The photographs and clarity of descriptions supporting the photographs
4. Feedback that was given quickly and efficiently after every viewing – I never had to request this
5. Your understanding that for the seller it is frequently an emotional process
I felt that you achieved an excellent balance to what is essentially a ‘business transaction’ but is both a business transaction and an emotional transaction for the seller.
Moving house is not the easiest of processes particularly when you have not yet found the house of your dreams overseas!
Thank you also to the entire team for all the guidance and assistance that I was given throughout the process of selling. Their advice and practice was always sound, measuring and valid. I wish you all continued success.
Mrs Elizabeth Roberts
A HUGE THANK YOU!
The service and friendliness we received from Mark Smith Estate Agents was second to none. As you know we had a really horrible experience with another local estate agent and were slightly nervous about starting again with another agent. However you were all fantastic and couldn't have been more helpful. The whole team is amazing.
Basically thank you so, so much. We cannot recommend you highly enough. Best wishes and a big thank you to everyone.
Sally and Malcolm Cox
Thank you for the friendly, professional service you offered. We felt that your team were very helpful and kept us in touch with what was happening throughout the process of selling our house.
We liked the fact that your team had a family feel to it. The people in the agency all knew us and were aware of what stage the sale was at. Everyone was willing to answer questions and the phone was answered quickly and people were quick to find out the answers to any queries we had. They did not mind us calling in the office.
At the beginning of the sale we were pleased that you advised us about price but did not put any pressure on us to pick a certain price. It was also very helpful to have you show buyers around the house for us, rather than us having to do that.
We appreciated the way you liaised with our buyer and our solicitors and took a lot of the stress out of the sale for us. We wish you all the best in the future.
Sally and Rudi