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Anatomy of a Testimonial

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Word of mouth recommendations are THE biggest factor in choosing an Estate Agent. Buying and selling homes is a significant purchase. More importantly, it's an emotional transaction related to feelings of safety, security and status.

Clients regularly tell us they expect estate agents to be professional, informed and communicative. In theory, that's a very precise, deliverable list of qualities. In reality, it's not everyone's experience of estate agencies.

We took a look through our testimonials (43 of them, we counted) to see what factors matter most to buyers and sellers in Whitstable, Herne Bay, Canterbury and Faversham:

Strategic

"If I hadn’t taken Nikki's advice I would still be “doing up” the bungalow ready for sale! Your advice was spot on."

Working out when to invest, improve or sell can be difficult when it's your home. Living in your home gives you time to see its imperfections or idiosyncrasies. We help our clients gain useful perspective on the work that's necessary to achieve your targets for selling at the right price or in the right timescale.

Communicative

"At all times your communication was excellent. We were always kept informed about viewings and the progress of our sale."

We don't wait to be asked. Whether it's giving feedback after a viewing or progressing paperwork along the chain, we are proactive and energetic in giving you the full picture of your sale. If you only want to hear from us by email or by phone, that's fine with us. Some vendors like to call by the office for an update or to provide extra information and we like that too.

Understanding

"I felt that you achieved an excellent balance to what is essentially a ‘business transaction’ but is both a business transaction and an emotional transaction for the seller."

Everyone's circumstances are different. Moving house is often driven by life changes and will therefore often have the potential to be stressful or difficult. Whether it's a beloved family home or a probate sale following bereavement, we have the common sense to understand that clients need a supportive, professional estate agent to get them through their sale.

Patience, kindness and good communication are key to a stress-free sale and that's what our team delivers again and again and again.

Effective

"The viewers for the sale came along quickly, both local people and those from further afield."

You only need one buyer for your sale, but you want that buyer to pay the right price at the right time. Our marketing strategy explores every avenue from the local news to the national property portals. We put a board in your front garden and post details on social media. We maintain a database of potential purchasers interested in homes like yours and contact them directly to make sure they know about your sale.

Targeted maildrops and a high street front window are also in the mix. As an independent, local agent we have more flexibility than most for targeting our marketing exactly where we want it.

The best

"The service and friendliness we received from Mark Smith Estate Agents was second to none."

Our reputation is based on the personalities, skills and experience of our team and the way they work with clients to achieve successful, stress-free sales. We love hearing that we've done our bit to improve our clients' perception of estate agents. It's hard work staying at the top of our game, but that's the commitment we make every working day.

 

We invite you to put us to the test. Try out our online valuation tool and book a free no-obligation valuation to discuss your sales goals. Call 01227 272155.