Meet The Team

Since opening for business in 2012, our approach to property marketing has ensured that we always adopt the most beneficial methods for our clients’ properties at every stage of the sales process.

We know that when it comes to buying and selling there can be anxious moments along the way. Our team offers guidance and reassurance based on our personal and professional experience of selling and buying property.

Our Team
Mark Smith, Director

Mark Smith


Mark began his careers straight out of school as a junior negotiator. After a number of years in sales, Mark returned to estate agency where he has accumulated decades of property experience in valuations, marketing and sales progression in the Whitstable market. Mark oversees the firm's operations and ensures that exceptional customer service remains the hallmark of its reputation.
Michelle Smith, Director

Michelle Smith


Michelle is responsible for marketing and day to day running of the office. She has unrivalled local knowledge having been born in Whitstable and having worked for local estate agents in the town for more than 15 years before joining forces with her husband Mark, in founding their own estate agency. Michelle firmly believes in offering clients a more personal and caring approach to selling their home than many other estate agents are able to offer.
Nikki Spiller, Sales Manager

Nikki Spiller

Sales Manager

Nikki is a highly-regarded local estate agent and is key member of the Mark Smith Estate Agency valuation team. Nikki has the personal attributes of a warm, engaging and effective estate agent. As well as years of local expertise in the Whitstable property market, she has a NFOPP Level 3 technical award in residential property sales.
Michelle Rafferty, Sales Progressor

Michelle Rafferty

Sales Progressor

Michelle joined our team in January 2014 to assist Mark in sales progression. Michelle has previous experience in sales and property management and has proved to be a valuable member of the team. Her efficiency, attention to detail and persistence, combined with her excellent communication skills, ensure a smooth and friendly sales progression service for all our clients.
Jeanette  Hoban, Sales Advisor

Jeanette Hoban

Sales Advisor

Jeanette joined our sales team in September 2017. She brings a broad range of property marketing experience with her, including years of branch and area management experience for Halifax Building Society. Jeanette’s friendly manner is ideal for clients who want to ask questions about properties and the sales process itself.
Sarah Horner, Social Media Manager

Sarah Horner

Social Media Manager

Sarah joined our team in 2013 to develop our social media presence and support us in marketing our clients' properties online and in the press. Sarah is an experienced marketing manager having previously worked with chartered surveyors, solicitors and design agencies. She brings the personality of our business and our love of Whitstable to life on our Facebook, Twitter and Instagram pages.