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Phil Spencer meets Michelle Rafferty, Lisa Martin and Nikki Spiller.

Location Location Location: a moving story

Mark and Michelle put themselves in their clients’ shoes this year and put their home in Herne Bay on the market. Did they find their dream home? Was it a stress-free move? What did Phil Spencer have to do with anything??

First things first – Mark and Michelle are professionals at selling homes. Their smart home in Herne Bay was prepared for market and SOLD. That didn’t take long.

Now they could make a successful offer on their ideal home in Chestfield. Situated in a quiet street, it had a spacious garden for the aviary, but needed a little work…

All offers having been accepted, they were now part of a chain – with other people; all with their own set of priorities. They needed to ask a tricky question… would it be possible to stay in their old home while their new home was refurbished?

Putting their professional skills to good work, they were able to negotiate exchange and completion dates, followed by a period of renting their old home. This staggered move would enable them to get much needed work underway in their new home without incurring the costs of moving twice and putting their home into storage.

Fortunately, it suited their buyer to have a delayed move in date – as well as some early income on their new property.

Having an excellent builder on the case meant that work was progressing well on their new home. However, not all aspects of the work were as straightforward as they had anticipated. Aside from complete rewiring and a new kitchen and bathroom, there were also lintels, windows and doors to install.

The refurbishment work ran over schedule and they had to move out of their old home before the new one was ready. Michelle’s mum and dad stepped into offer their support with an invitation for Mark and Michelle to stay with them. After laying carpets and tiles, Mark and Michelle could finally make the move into their new home a mere 14 days after their target date.

From an outsider’s perspective, it looked like they had made pretty light work of a move involving birds, chinchillas, chihuahuas and a home refurbishment, but scratch the surface and they confess – all moves have their stresses and strains. Bringing a chain of transactions together, instructing a builder, keeping the relatives happy and staying on top of the day job can’t always be plain sailing.

“The move has certainly refreshed my memory of what our clients go through all the time,” confessed Michelle. “We have always paid a lot of attention to making a move stress-free for our clients, and now I am more convinced than ever that it’s the most important aspect of our business.”

Not surprisingly the day job of running an estate agency could sometimes be a welcome relief from completing on a successful home move. When the researchers for a premier property TV show arrived in Whitstable, Mark was happy to help with their property search.

Our sales progressor, Michelle Rafferty, has already been on a number of Channel Four’s reality TV productions (Obsessive Compulsive Cleaners, Britain’s Busiest Motorways), so Mark was relishing the chance of putting his professionals skills to good use on Location, Location, Location.

So guess what day Phil Spencer called by to say hello? Oh yes. Moving in day. Neither Mark nor Michelle would get their photo taken with charming Phil.

Happily, Michelle R, Lisa and Nikki took care of business.

Isn’t it good to know, that Mark and Michelle have an awesome team looking after the business while they make their own move!


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