When we receive letters of thanks from satisfied clients, we feel really proud of the way we achieved a successful sale for that individual client. Our most recent client testimonial was received in not just one, but in two letters.
Our happy client wrote to to Nikki Spiller as the lead agent and also to Mark to pass on her thanks and acknowledgement of the work done by the whole team.
Writing to Nikki, our client had a lot to tell us about the elements of our service that she valued most:
” Your guidance and support was so welcome. These are the key points that I so welcomed in the selling process
- Initial assessment
- Key advice on changes that could be made without sever financial implications
- The photographs and clarity of descriptions supporting the photographs
- Feedback that was given quickly and efficiently after every viewing – I never had to request this
- Your understanding that for the seller it is frequently an emotional process”
Our client was leaving a much-loved home in order to move overseas and she valued the way Nikki was able to guide her through the sales process:
“I felt that you achieved an excellent balance to what is essentially a ‘business transaction’ but is both a business transaction and an emotional transaction for the seller.”
As she explained to Mark in her second letter:
“… moving house is not the easiest of processes particularly when you have not yet found the house of your dreams overseas!
Thank you and your entire staff for all the guidance and assistance I was given throughout the process of selling. Their advice and practice was always sound, measuring and valid. I wish you and all your staff continued success.”
Our tagline is that ‘We’ll sell your house personally’. This recent testimonial is just one example of what that means in practice – you can read more here. As an independent business we have the freedom and the drive to listen to our clients and deliver the service and results they are looking for.
To find out more or to book a no-obligation property valuation, please call 01227 272155 to speak to a member of the team.