Meet The Team

Mark Smith

Mark Smith

Director

mark@marksmithestateagents.co.uk

Mark started off working as a junior negotiator and then had a career with Bassett’s (the sweet manufacturer) before returning to Estate Agency in which he has had a long and lustrous career spanning over 30 years. Having worked in Whitstable for the last decade he specializes in residential property valuations and sales progression. Mark oversees the firm's operations and ensures that exceptional customer service remains the hallmark of its reputation. When he has any spare time, Mark, an avid animal lover looks after his many birds and chipmunks.

Michelle Smith

Michelle Smith

Director

michelle@marksmithestateagents.co.uk

Michelle is responsible for marketing and day to day running of the office. She has unrivalled local knowledge having been born in Whitstable and having worked for local estate agents in the town for over 15 years before joining forces with her husband Mark, in founding their own Estate Agency. She has sold a huge amount of properties during this time and still gets a buzz from selling. Michelle firmly believes customers deserve a more personal and caring approach to selling their home than the majority of estate agents are able to offer and firmly believes that Mark Smith Estate Agents go the extra mile. In her spare time, she just likes to relax with her doggies and is a keen motorbike racing fan.

Sarah Horner

Sarah Horner

Social Media Manager

sarahhorner@me.com

Sarah joined our team in 2013 to develop our social media presence and support us in marketing our clients' properties online and in the press. Sarah is an experienced marketing manager having previously worked with chartered surveyors, solicitors and design agencies. Living in Whitstable since 1999, she has a young family but still keeps on running, swimming and getting involved with local events.

Joan Parsons

Joan Parsons

Administrator

joan@marksmithestateagents.co.uk

Joan provides both clerical and administrative support whenever needed. She is vital to our team and to the smooth running of the office. Having previously worked for a Whitstable building society for many years, she has excellent customer service skills and enjoys meeting people.

Michelle Rafferty

Michelle Rafferty

Sales Progressor

mrafferty@marksmithestateagents.co.uk

Michelle joined our team in January 2014 to assist Mark in sales progression. Michelle relocated from Harrow to Whitstable in July 2012 to provide a better quality of life for her family. Michelle has previous experience in sales and property management and has proved to be a valuable member of the team. Her efficiency and dedication combined with good communication skills ensure a smooth and friendly sales progression.

Nikki Spiller – Sales Manager

Nikki Spiller

Sales Manager

nikki@marksmithestateagents.co.uk

Nikki is a highly-regarded local estate agent and her arrival signals the strength of our reputation among clients and local agents alike. Nikki has the personal attributes of a warm, engaging and effective estate agent. Her professional qualifications are also excellent. She has a NFOPP Level 3 technical award in residential property sales. Nikki has lived in Whitstable for almost 20 years and is married with a teenage daughter and values time socialising with her family and friends or when she gets chance likes to bury her head in a good book.

Lisa Martin – Sales Advisor

Lisa Martin

Sales Advisor

lisa@marksmithestateagents.co.uk

Lisa joined us in June 2015. Taking her place in the front line of customer care, Lisa works closely with clients, showing viewers around their potential new homes as well as handling queries from our buyers. Lisa has several years' experience in customer care and estate agency as well as more than 10 years of living in Whitstable. Lisa has two teenage children, likes socializing with friends and tries to get to the gym when she can.